Pros:
Free wifi, good location
Cons:
unfriendly, unhelful, unapologetic staff!!!
kendrickk
saw things this way
Maintenance
(1)
Cleanliness
(2)
Facilities
(2)
Atmosphere
(2)
Six friends and I went to Paris for a hen weekend and stayed at this hostel for 2 nights from 2nd may to 4th may 2008. On arrival at the hostel one of the staff informed us that we would be able to stay for the first night and not for the second because apparently we did not book our rooms in the correct way!!! We emailed the hostel ( at there request as we were a group) back in December they confirmed our booking for (2 four bed dorms) and we paid a deposit. We again emailed two days before booking and they also confirmed the reservation.
The staff at the hostel were not at all apologetic and actually were very rude. When we spoke to the manager they informed us that other than finding a new hostel/hostel to stay for the 2 nights we were able to have a 4 bed dorm and double room with a mattress on the floor). If we were to find a new hostel/hotel they informed us that they would not give back out deposit. Again there were no apologies.
We went out for the day expecting the mattress to be ready in the double room when we arrived back in the evening and of course it wasn't and had to ask them to place a mattress on the floor in the double room. The member of staff was again unhelpul.
We were all determined to make the most of the weekend depsite the rocky start so we went out in the evening and came back to the hostel at approximately 00:30am. None of us had any sleep during the night due to a group of school children knocking on people's doors, ringing the phones and just generally being very noisy. The next morning there was no hot water and of course following a night of no sleep none of us were in particularly good moods. When we went to reception we informed the member of staff and again we had no apologies !!
We went out for day, came back to the hostel to discover the bathroom had not been cleaned and the shower mat (which was soaking from the shower on the previous night) was not changed. When i asked for a new mat and whether there was any hot water the member of staff was again extremely unhelpful and just shrugged her shoulders and rolled her eyes.
Following a lovely evening out we arrived back at the hostel to find a group of school children (under age) drinking alcohol and having what seemed like a party with loud music in the breakfast area. One of the rules in the hostel was that alcohol was not permitted on the premises (lots of signs placed on the walls in the hostel and breakfest area particularly) and when we approached the member of staff at reception he said that he could not do anything. We were obviously concerned that again we would not get any sleep.
This hostel was in good location, however the staff at this hostel were unapologetic, had poor customer service and tried to make out that we had not booked the hostel correctly despite the fact we had ( via email as requested on their website!!!!).
IF ANYONE IS CONSIDERING STAYING AT THIS HOSTEL THEN DON'T.
